Digital Banking OKRs
Improve the Digital Banking onboarding process to provide a seamless and efficient experience for customers
- Simplified Onboarding Steps: 30% reduction in steps taken
- Faster Account Verification: 50% shorter processing time
- User-friendly Interface: 80% positive user feedback
- Personalized Tutorials: 70% customer comprehension rate
- Seamless App Integration: 40% fewer issues reported
Increase the Digital Banking adoption rate among our customers by promoting its benefits and ease of use
- Educating Customers: 80% of users report increased knowledge
- Simplifying Interface: 85% of users find navigation easy
- Digital Banking Promotions: 50% increase in online sign-ups
- Customer Support: 90% successful problem resolution rate
- Enhancing Security: 95% of users trust digital banking safety
Enhance customer support for Digital Banking to ensure users can quickly resolve their issues and enjoy a smooth experience
- Expand Support Channels: 80% chat response rate
- Reduce Resolution Time: Average 10 mins
- Implement AI Assistance: 75% successful auto-resolutions
- Improve Support Staff Training: 90% staff has passed training
- Gather User Feedback: 95% positive feedback rate
Investment Banking OKRs
Streamline and expedite the deal-closing process in Investment Banking to increase efficiency and customer satisfaction
- Reduced Deal-Closing Time: Decrease by 20% in average duration
- Simplified Documentation: Reduce number of required documents by 15%
- Improved Communication: 25% increase in customer satisfaction ratings
- Enhanced Process Automation: 30% reduction in manual tasks
- Increased Efficiency: 10% increase in deals closed per month
Customize and enhance Investment Banking offerings to better cater to the unique needs and preferences of high-net-worth clients, thereby attracting and retaining more of them
- Improved Customization: Increase in tailored product offerings by 30%
- Enhanced Offerings: 25% rise in comprehensive service options
- Higher Client Satisfaction: 20% improvement in client feedback scores
- Increased Client Retention: 15% reduction in high-net-worth client attrition
- Greater Market Share: 10% growth in the high-net-worth client segment
Foster stronger collaboration and communication between various Investment Banking teams and departments to identify and capitalize on cross-selling opportunities and better serve clients
- Increased collaboration: 20% rise in joint projects between teams
- Enhanced communication: 15% increase in inter-departmental meetings
- Cross-selling growth: 25% improvement in cross-selling revenue
- Client satisfaction: 10% increase in positive client feedback
- Department integration: 30% increase in shared resources usage
Corporate Banking OKRs
Increase our Corporate Banking client base by offering competitive products and services, and building strong relationships with potential clients
- Expand product portfolio: 15% increase in product variety
- Enhance service quality: 20% improvement in client satisfaction scores
- Strengthen client relationships: 25% growth in referrals from existing clients
- Optimize pricing strategy: 10% increase in competitive pricing deals
- Improve marketing efforts: 30% rise in new corporate client inquiries
Grow our Corporate Banking loan portfolio with a focus on high-quality borrowers, maintaining rigorous risk management standards
- Attract high-quality borrowers: Increase in credit score average by 20 points
- Maintain risk management standards: 10% reduction in non-performing loans
- Expand corporate loan portfolio: 15% growth in number of loans issued
- Diversify loan types: 25% increase in multi-industry loan offers
- Strengthen customer relationships: 20% increase in cross-selling opportunities
Retain existing Corporate Banking clients by providing exceptional customer service, tailored solutions, and regular engagement
- Exceptional customer service: 95% positive client feedback
- Tailored solutions: 90% client satisfaction rate
- Regular engagement: 85% clients interacted with monthly
- Strong relationships: 80% increased client referrals
- Avoiding defection: 90% client retention rate
Retail Banking OKRs
Improve personalized account management and service offerings to provide a superior customer experience and increase customer satisfaction
- Expand digital channels: 80% increase in mobile app usage
- Integrate AI-based solutions: 30% reduction in customer complaints
- Streamline account services: 25% increase in cross-selling revenue
- Improve wait time for phone support: 50% reduction in hold times
- Enhance rewards program: 20% increase in program sign-ups
Expand and promote digital banking services to encourage adoption, enhancing convenience, and efficiency for Retail Banking customers
- Expand services: 85% increase in digital banking features
- Promote services: 60% rise in digital banking ad viewership
- Encourage adoption: 50% growth in new digital banking users
- Enhance convenience: 70% improvement in transaction times
- Improve efficiency: 75% decrease in customer complaint rate
Streamline and optimize loan application processing to deliver faster decisions, improve customer experience, and increase efficiency in Retail Banking
- Faster loan decisions: Decrease decision time by 40%
- Improved customer experience: Increase satisfaction rating by 30%
- Efficient Retail Banking: Reduce staff input by 20%
- Increased loan applications: 15% increase in application volume
- Enhanced system optimization: Reduction of processing errors by 25%
